The Surge

• Spacious Main Compartment – easily fits clothes, shoes, or gear.
• Quick-Access Front Pocket – for essentials like keys, phone, or wallet.
• Durable Water-Resistant Fabric – protects belongings on the go.
• Dual Carry Options – padded handles + adjustable shoulder strap.
• Side Utility Pocket – for bottles or accessories.
• Bold Modern Aesthetic – energetic teal with a sporty contrast zip.

1. Returns and Exchanges

Timeframe: Returns or exchanges are accepted within 7 days from the date of delivery.

Reverse Shipment Fee: A fee of for Shipping per item may be deducted as per our Fair Usage Policy.

Return Pickup Attempts:

• Return pickups will be attempted within 24–48 hours from the date of the request.
• A maximum of three pickup attempts will be made.

Service Availability: Reverse pickup is subject to service availability in your area.

Returns & exchange Process

• For Registered users, you can check your account >orders >select order> hit return exchange button > enter Order ID and Phone/Email to process

• For Non registered Guest users >click on Returns & exchanges in quick links > enter Order ID and Phone/Email to process

-    All returns/ exchanges are subject to Approval.

2. Refund Process

For COD Orders 

• Refunds will be processed to your Bank Accountwithin 1-2 working days after the return pickup is completed and delivered to WINSOR

For Prepaid Orders 

• Refunds will be credited to your original payment method within 1–2 working days after the return pickup is completed.

Note:

• Reward points, store credits & shipping charges (If any) are non-refundable.

3. Conditions for Returns

• Items must be in their original condition with intact tags.
• Products that are visibly used, worn, or returned in poor condition will not qualify for a refund.

4. Non Returnable Items / Exclusions

Note: WINSOR reserves the right to update the product categories excluded from this policy without prior notice.

5. Refunds for Free Product Deals

Orders placed during promotional offers like BOGO (Buy 1 Get 1 Free) or other similar deals that include free products are not eligible for returns or exchanges.

6. Self-Shipping for Returns

If reverse pickup services are unavailable in your area, you’ll need to ship the product(s) to the following address:

WINSOR BAGS
283, Vaid Bldg, Nagdevi street
Crawford
Mumbai, Maharashtra 400003

Shipping Instructions

• Pack the items securely to prevent loss or damage during transit.
• Include your Order IDand registered mobile number on the package.
• Ensure all items are in unused condition with tags and packaging intact.

Reimbursement

• For prepaid orders, the full amount minus ₹100 (towards courier charges) will be refunded to your bank account.
• For COD orders, the refund will be credited to your Informed Bank account.

Note: Avoid using The Unprofessional Couriers, as we do not accept shipments from them. We recommend Speed Post for reliable service.

7. Terms and Conditions

• The customer is responsible for providing accurate bank account details for refunds. WINSOR is not liable for errors in the provided details.
• If you’ve received a delivery confirmation but haven’t received the package, report it within 24 hours.

8. Reporting Damages
9. If the product does not meet standards at delivery, notify us within 1 day
10. via: EMAIL:  Support@winsor.co.in
          WhatsApp: +91 8454982321 / 8291502063
11. Upon receiving the returned product, our team will inspect it and notify you about the refund eligibility. Refunds are processed within 15 working daysfrom confirmation.

For further assistance, feel free to contact us on Instagram, WhatsApp and email- we’re happy to help!